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You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team as soon as possible with your order details.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend monitoring your payment method for the refund credit. If you do not see the refund after 7 business days, please refer to our Late or Missing Refunds section for further assistance.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not qualify for a full refund.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. Returns without an RMA number may experience processing delays or may not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If your return is approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
The timing of your refund depends on your payment method and financial institution. Credit card refunds typically take 3-5 business days to process after we issue the refund. For other payment methods, processing times may vary. The refund amount will include the purchase price of the returned item(s), minus any applicable restocking fees for items not returned in their original condition.
Sale items and discounted products may have different refund policies, which will be clearly stated at the time of purchase. Please review these terms carefully before completing your transaction.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund transaction. If you have completed this step and still have not received your refund, please contact us immediately.
When contacting us about a late or missing refund, please have your order number, the date of your return, and the method of payment ready. This information will help us investigate the issue more efficiently. We will work with our payment processors and your financial institution to resolve any refund discrepancies as quickly as possible.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method. We will communicate all available options clearly if such a situation arises.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact our customer service team. We are committed to resolving any concerns you may have and ensuring your satisfaction with our products and services.
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 24 hours during business days. For faster service regarding returns or refunds, please include your order number in all communications.
